Privacy Policy

Our Commitment to Your Privacy

ca44 is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy explains in clear terms what information we collect, why we collect it, how we use it, and what rights you hold as a valued member of our Bangladesh gaming community.

By registering an account and using ca44's services — including cricket betting, live casino, slots, crash games, and our payment integrations with bKash, Nagad, Rocket, and Upay — you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully before submitting any personal information.

This policy applies to all users accessing ca44 from Bangladesh, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. If you do not agree with any part of this Privacy Policy, please discontinue use of our services immediately.

Information We Collect

When you register and use ca44, we collect certain categories of personal information to provide you with a secure, personalised, and compliant gaming experience. The main categories of data we collect include:

• Identity Information: Full name, date of birth, and national identity details provided at registration or during account verification.
• Contact Information: Email address, mobile phone number (including numbers used for bKash, Nagad, or Rocket accounts), and residential address if required for verification.
• Financial Information: Transaction history, deposit and withdrawal amounts in BDT, payment method identifiers (wallet IDs, partial bank account references), and betting activity records.
• Technical Information: IP address, browser type and version, device identifiers, operating system, session timestamps, and clickstream data collected automatically when you use our platform.
• Communications: Records of customer support interactions, emails, live chat transcripts, and any feedback or complaints you submit to ca44.

We collect only the minimum personal data necessary to deliver our services. We do not collect sensitive biometric data, medical records, or political affiliations.

How We Use Your Information

ca44 uses the personal information we collect for specific, legitimate purposes directly related to operating our platform and serving our players in Bangladesh. These purposes include:

• Creating and managing your ca44 account, including verifying your identity and age (21+ requirement) in accordance with responsible gaming obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and maintaining accurate financial records for your account.
• Delivering personalised gaming experiences, including recommending cricket betting markets, slot titles, live casino tables, and crash games relevant to your interests.
• Providing customer support, responding to queries, and resolving disputes or complaints related to your account or gameplay.
• Detecting, preventing, and investigating fraudulent activity, money laundering, underage gambling, or any breach of our Terms & Conditions.
• Improving our platform's performance, user interface, and game library based on aggregated usage analytics and player feedback.

Sharing and Disclosure of Information

ca44 treats your personal data with strict confidentiality. We do not sell your data to marketers or advertising companies. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our platform — such as payment processors (bKash, Nagad), identity verification services, and IT infrastructure providers — are permitted to access your data only to perform their contracted services, subject to strict confidentiality agreements.
• Legal and Regulatory Requirements: We may be legally required to disclose your information to law enforcement authorities, regulatory bodies, or courts of law in response to a valid legal request, court order, or as necessary to protect the rights, property, or safety of ca44, its users, or the general public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ca44's business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any changes to the applicable privacy terms via email or a prominent notice on our platform.

Except as described above, ca44 will never disclose your personal data to any third party without your prior, explicit consent.

Cookies and Tracking Technologies

ca44 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse platform usage patterns. Cookies are small data files stored on your device when you visit our site.

We use the following categories of cookies on our platform:

• Essential Cookies: Required for the platform to function correctly. These include session authentication, security tokens, and language preferences. These cannot be disabled without impairing core functionality.
• Analytics Cookies: Help us understand how users navigate the platform, which games are most popular, and where technical issues occur. Data is processed in aggregate and anonymised form.
• Functional Cookies: Remember your account settings, preferred language, and gaming preferences so you do not need to reconfigure them on every visit.

You may adjust your cookie preferences through your browser settings at any time. Disabling essential cookies may affect your ability to access certain features of the ca44 platform.

Data Retention

ca44 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Account information is typically retained for the duration of your active membership and for a defined period thereafter to comply with financial record-keeping requirements.

When personal data is no longer required, we securely delete or anonymise it in a manner that prevents reconstruction. You may request early deletion of your data subject to legal and operational constraints by contacting our support team.

Your Rights as a ca44 Player

As a registered player at ca44, you have specific rights regarding your personal data. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of Access: You may request a copy of all personal data ca44 holds about you at any time.
• Right to Rectification: If any of your personal information held by ca44 is inaccurate or incomplete, you may request that it be corrected or updated promptly.
• Right to Erasure: Under certain conditions, you may request that ca44 permanently delete your personal data, sometimes known as the 'right to be forgotten'.
• Right to Restrict Processing: You may request that we limit the way we process your personal data in specific circumstances, such as while a complaint is being investigated.
• Right to Data Portability: Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format for transfer to another service.

To exercise any of the above rights, please contact our support team at [email protected] with your registered account email and a clear description of your request. We will respond within a reasonable timeframe.

Security of Your Data

ca44 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security practices include SSL/TLS encryption for all data transmitted between your device and our servers, secure data storage with access controls limited to authorised personnel only, and regular security audits to identify and remediate potential vulnerabilities.

While we take every reasonable precaution to protect your data, no online platform canguarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, ca44 will notify affected users promptly and take immediate remedial action.

Third-Party Services and Links

ca44 integrates with certain third-party service providers to deliver core platform functionality, including game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment processors including bKash, Nagad, Rocket, and Upay. These third-party providers operate under their own privacy policies and data handling practices.

ca44 is not responsible for the privacy practices of third-party game providers or payment processors. We encourage you to review the privacy policies of any third-party services you interact with through our platform. We select our partners carefully and require them to handle user data responsibly as a condition of their engagement with ca44.

Age Restriction and Minors

ca44 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you are not permitted to register an account, access our games, or use any ca44 service.

If we become aware that personal data has been inadvertently collected from a user under the age of 21, we will take immediate steps to delete that data from our records. Parents or guardians who believe their child may have accessed ca44 are encouraged to contact us immediately at [email protected] so we can investigate and act without delay.

Changes to This Privacy Policy

ca44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of ca44 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed of how we protect your personal information.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ca44 handles your personal data, please do not hesitate to reach our dedicated support team. We are committed to resolving privacy-related queries promptly and professionally.

Email us at [email protected]. Our support team is available to assist players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We aim to respond to all privacy-related enquiries within 2 business days.